Instant Return and Refund Policy for Govaly
Last Updated: 20 September, 2024
Thank you for shopping at Govaly. We appreciate your trust and are committed to providing you with a satisfactory shopping experience. Please read the following policy to understand your rights and obligations when returning items.
1. Eligibility Criteria for Returns and Refunds
To be eligible for a return and refund:
- When the deliveryman comes to deliver, the customer will check the ordered product while the deliveryman is standing. If there is any damage issue in the product or if the wrong product is received, customer will check the product while the deliveryman standing. Once the product is delivered and the deliveryman leaves, no return will be acceptable.
2. Cancellation of Orders
In case of any refund, standard timeline is 7-10 working days.
3. Cancellation of Orders
Orders can be canceled within 12 hours of purchase. After this period, the order may be in the processing stage, and cancellation might not be possible.
4. Contact Us
If you have any questions about our return and refund policy, please contact our customer service team at support@govaly.shop or through our customer support portal.
Note: This return and refund policy is subject to change without prior notice. Please check this page regularly for any updates.
By shopping at Govaly, you agree to abide by the terms and conditions outlined in this return and refund policy.